making a claim

You often only get to know how good or bad your insurance policy is when you have to make a claim - and that's too late!

At Premierline Direct, our 24-hour claims hotline will make sure everything is sorted out as quickly as possible.

Claims Lines

Phone the Claims Line, 24 hours a day, if you need any of the following:

To Make a Claim

Phone the Claims Line immediately if you think you may have a claim with as much information as possible, and you will be told what to do next. You may then be sent a claim form for you to complete and sign.

Glass Replacement Service

Phone the Claims Line if you have glass broken in windows, doors, display units or partitions and we will provide glass replacement assistance 24 hours a day.

Emergency Assistance

Our 24 hour emergency helpline service provides help when it is most needed, no matter what the damage or where or how inconvenient the time. If your insured property is damaged, for example by storm or flood or during a break-in, we will provide details of a contractor from our repair network who will be able to help.