Already a customer

General

• Who do I speak to if I need to make changes to my policy?
• Do I need to tell you if there are any changes to my business?

Policy Cover

• How soon can you cover any additional property?
• Am I covered for working abroad?
• How soon can you cover my new vehicle?
• Will I get a cover note?
• If I go abroad, do I need a green card?

Payments

• How can I pay any additional premium that is due if I make changes to my policy?

Claims

• How do I make a claim?
• Do I need a claim form?
• If I need to make a claim, will someone come out and inspect the damage?
• Can my local garage carry out repairs to my commercial van?

Renewal

• How do I renew my policy?
• How soon can you tell me my renewal premium?
• Will I get a refund if I have to cancel my policy before next renewal?

General

Who do I speak to if I need to make any changes to my policy?

You can call our Customer Services team - Monday to Friday 8am to 6pm and Saturday 9am to 12.30pm on 0845 330 1800. Alternatively, make your amendment online.

Do I need to tell you if there are any changes to my business?

Yes - if you make any changes to your business which may affect your insurance, let us know. If in doubt, give us a call

Policy Cover

How soon can you cover any additional property?

Immediately in most circumstances, just call 0845 330 1800.

Am I covered for working abroad?

That depends on what your business is, where you are going to work, and what you are going to do. Call us beforehand to make sure that we can cover you

How soon can you cover my new vehicle?

Immediately in most circumstances, just call 0845 330 1800.

Will I get a cover note?

Because we aim to despatch policy documents and insurance certificates the same day that you go on cover, there is no need to issue a cover note.

If I go abroad, do I need a green card?

Providing you are traveling to an EU country - or others listed in your policy booklet, there is no requirement for a green card. If you only require third party cover.

Payment

How can I pay any additional premium that is due if I make changes to my policy?

If you pay by instalments, this will usually be spread over the remaining payments. Alternatively, you can pay by cheque, credit or debit card*.
*Except Solo, Electron or American Express.

Claims

How do I make a claim?

You can contact our 24 hour claims helplines on
Commercial Van Policies - 0845 600 0676
Motor trade policies - 0844 412 9996
All Other Policies - Office hours 0844 871 0940, Out of hours 0870 606 1234

Do I need to complete a claim form?

Most claims are dealt with entirely over the phone eliminating the need to complete a claims form.

If I need to make a claim, will someone need to come out and inspect the damage?

That depends on the nature and complexity of the claim. If we do send someone to see the damage, for a property claim we use the services of GAB Robins, one of the leading claims handling companies.

Can my local garage carry out the repairs to my commercial van?

We have a nationwide network of approved repairers so that you can be assured that your vehicle will be repaired quickly and to a high standard. In most cases a courtesy vehicle will be made available - subject to availability and terms & conditions.

Renewal

How do I renew my policy?

We will despatch your renewal documents approximately three weeks before the due date. If you pay by Direct Debit your policy will be renewed automatically unless you tell us otherwise.

How soon can you tell me my renewal premium?

Not normally more than three weeks before your renewal is due.

Will I get a refund if I have to cancel my policy before next renewal?

Yes - this will depend on how long your policy has been in force with us. However, cancellation charges will apply.