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Have a question? The answers to some of the most common questions from customers can be found in the Frequently Asked Questions section.
Need more help? If you have any questions that we haven't answered please contact our Customer Helpline to:
Need to make a claim? Contact our Claims Line, 24 hours a day, for the following services:
Need confidential legal advice or advice on any tax matter? Contact our Legal & Taxation Advice Helpline, 24 hours a day.
Need to make a claim under your Commercial Legal Protection Service, contact the Commercial Legal Protection Claims Line and they will tell you what to do next.
Premierline Direct Limited
P O Box 640
Lancaster
LA1 3XD
Please help us by including details of the type of policy (e.g. business insurance or commercial van) and your policy number in all communication.
At Premierline Direct, our aim is to provide you with excellent customer service. Our aim is to get it right, first time, every time. We'd really like you to tell us when we're doing things right and more importantly when we're doing things wrong.
If we make a mistake we will try to put it right promptly. We will always confirm receipt of your complaint within five working days and do our best to resolve the problem within four weeks. If we are unable to do so, we will let you know when the answer may be expected.
If we have not resolved the problem within a reasonable period of time, and if applicable to you, we will provide you with information about the Financial Ombudsman Service.
Should you wish to make a complaint, then it should be directed to the appropriate one of the following:
The Operations Manager
Premierline Direct Limited
P O Box 640
Lancaster
LA1 3XD
Customer Satisfaction Manager
Allianz
500 Avebury Boulevard
Milton Keynes
MK9 2LA
General Manager
DAS Legal Expenses Insurance Company Limited
DAS House
Quay Side
Temple Back
Bristol
BS1 6NH
Leave your details and we'll contact you nearer the time.
We could save you hundreds on your business insurance
Simply click here and leave your details
Premierline Direct Limited. Registered in England and Wales No. 4521167. Registered Office: Caton Road, Lancaster LA1 3PE. Premierline Direct Limited is authorised and regulated by the Financial Services Authority, firm reference number 304779.
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