Helplines

Have a question? The answers to some of the most common questions from customers can be found in the Frequently Asked Questions section.

Customer Helplines

Customer Helpline: 0845 330 1800

Need more help? If you have any questions that we haven't answered please contact our Customer Helpline to:

• Obtain a quotation for additional covers
• Amend policy details
• Amend business details
• Change your details i.e. change of address, bank account
• Report lost documents

Claims Helplines

Commercial van policies: 0845 600 0676

All other policies: 0844 871 0940

Need to make a claim? Contact our Claims Line, 24 hours a day, for the following services:

• To make a claim
• for Glass Replacement Service
• for Emergency Assistance

Legal and Taxation Advice Helpline: 0845 330 1180

Need confidential legal advice or advice on any tax matter? Contact our Legal & Taxation Advice Helpline, 24 hours a day.

Commercial Legal Protection Service Claims line 0845 330 1180

Need to make a claim under your Commercial Legal Protection Service, contact the Commercial Legal Protection Claims Line and they will tell you what to do next.

If you can't find what you are looking for...

Main switchboard telephone number: 01524 597900

Main fax number: 01524 67456

Email: questions@premierlinedirect.co.uk

Main postal address:

Premierline Direct Limited
P O Box 640
Lancaster
LA1 3XD

Please help us by including details of the type of policy (e.g. business insurance or commercial van) and your policy number in all communication.

Premierline Direct Service & Complaints

At Premierline Direct, our aim is to provide you with excellent customer service. Our aim is to get it right, first time, every time. We'd really like you to tell us when we're doing things right and more importantly when we're doing things wrong.

If we make a mistake we will try to put it right promptly. We will always confirm receipt of your complaint within five working days and do our best to resolve the problem within four weeks. If we are unable to do so, we will let you know when the answer may be expected.

If we have not resolved the problem within a reasonable period of time, and if applicable to you, we will provide you with information about the Financial Ombudsman Service.

Should you wish to make a complaint, then it should be directed to the appropriate one of the following:

Any aspect of the Premierline Direct service:

The Operations Manager
Premierline Direct Limited
P O Box 640
Lancaster
LA1 3XD

Any aspect of the Policy:

Customer Satisfaction Manager
Allianz
500 Avebury Boulevard
Milton Keynes
MK9 2LA

Any aspect of the Commercial Legal Protection Service:

General Manager
DAS Legal Expenses Insurance Company Limited
DAS House
Quay Side
Temple Back
Bristol
BS1 6NH