Already a customer
General
Policy Cover
Payments
Claims
Renewal
General
Who do I speak to if I need to make any changes to my
policy?
You can call our Customer Services team - Monday to Friday 8am
to 6pm and Saturday 9am to 12.30pm on 0845 330 1800. Alternatively,
make your amendment
online.
Do I need to tell you if there are any changes to my
business?
Yes - if you make any changes to your business which may affect
your insurance, let us know. If in doubt, give us a call
Policy Cover
How soon can you cover any additional property?
Immediately in most circumstances, just call 0845 330 1800.
Am I covered for working abroad?
That depends on what your business is, where you are going to
work, and what you are going to do. Call us beforehand to make sure
that we can cover you
How soon can you cover my new vehicle?
Immediately in most circumstances, just call 0845 330 1800.
Will I get a cover note?
Because we aim to despatch policy documents and insurance
certificates the same day that you go on cover, there is no need to
issue a cover note.
If I go abroad, do I need a green card?
Providing you are traveling to an EU country - or others listed
in your policy document, there is no requirement for a green card.
If you only require third party cover.
Payment
How can I pay any additional premium that is due if I make
changes to my policy?
If you pay by instalments, this will usually be spread over the
remaining payments. Alternatively, you can pay by cheque, credit or
debit card*.
*Except American Express.
Claims
How do I make a claim?
You can contact our claims helplines on:
Commercial Van Policies - 0845 600 0676 - open 24/7
Motor trade policies - 0844 412 9996 - open Monday - Friday 9am
- 5pm
All Other Policies - 0844 871 0940 - open Monday - Friday
9am - 5pm
- 0870 606 1234 - outside the above hours
Do I need to complete a claim form?
Most claims are dealt with entirely over the phone eliminating
the need to complete a claims form.
If I need to make a claim, will someone need to come out and
inspect the damage?
That depends on the nature and complexity of the claim. If we do
send someone to see the damage, for a property claim we use the
services of GAB Robins, one of the leading claims handling
companies.
Can my local garage carry out the repairs to my commercial
van?
We have a nationwide network of approved repairers so that you
can be assured that your vehicle will be repaired quickly and to a
high standard. In most cases a courtesy vehicle will be made
available - subject to availability and terms & conditions.
Renewal
How do I renew my policy?
We will despatch your renewal documents approximately three
weeks before the due date. If you pay by Direct Debit your policy
will be renewed automatically unless you tell us otherwise.
How soon can you tell me my renewal premium?
Not normally more than three weeks before your renewal is
due.
Will I get a refund if I have to cancel my policy before next
renewal?
Yes - this will depend on how long your policy has been in force
with us. However, cancellation charges will apply.
