Helplines
Have a question? The answers to some of the most common
questions from customers can be found in the Frequently Asked Questions section.
Customer Helplines
Customer Helpline: 0845 330 1800 (open Monday -
Friday 8am - 6pm, Saturday - 9pm - 12:30pm)
Need more help? If you have any questions that we haven't
answered please contact our Customer Helpline to:
- Obtain a quotation for additional covers
- Amend policy details
- Amend business details
- Change your details i.e. change of address, bank account
- Report lost documents
Claims Helplines
For Commercial van policies: 0845 600 0676
(open 24/7)
For Motor trade policies: 0844 412 9996 (9am -
5pm Monday - Friday only)
For all other policies:
Need to make a claim? Contact our Claims Lines detailed
above for the following services:
- To make a claim
- For Glass Replacement Service
- For Emergency Assistance
Legal and Taxation Advice Helpline: 0845 330 1180
Need confidential legal advice or advice on any tax matter?
Contact our Legal & Taxation Advice Helpline, 24 hours a
day.
Commercial Legal Protection Service Claims line 0845 330
1180
Need to make a claim under your Commercial Legal Protection
Service, contact the Commercial Legal Protection Claims Line and
they will tell you what to do next.
Commercial Legal Protection - problems
We will always try to give you a quality service. If you think
that we have let you down, please write to our Customer Relations
Department at our Head Office address shown below. Alternatively
you can telephone us on 0117 934 0066 or email us at customerrelations@das.co.uk.
Details of our internal complaint-handling procedures are available
on request.
If you can't find what you are looking for and wish to
contact us directly...
Main switchboard telephone number: 01524 597900
Main fax number: 01524 67456
Main correspondence address:
Premierline Direct
P O Box 640
Lancaster
LA1 3XD
Please help us by including details of the type of policy (e.g.
business insurance or commercial van) and your policy number in all
communication.
Premierline Direct Service & Complaints
At Premierline Direct, our aim is to provide you with excellent
customer service. Our aim is to get it right, first time, every
time. We'd really like you to tell us when we're doing things right
and more importantly when we're doing things wrong.
If we make a mistake we will try to put it right promptly. We
will always confirm receipt of your complaint within five working
days and do our best to resolve the problem within four weeks. If
we are unable to do so, we will let you know when the answer may be
expected.
If we have not resolved the problem within eight weeks, and if
applicable to you, we will provide you with information about the
Financial Ombudsman Service.
Should you wish to make a complaint, then it should be directed
to the appropriate one of the following:
A complaint about the sale or administration of the policy
please contact:
Customer Services Controller
Premierline Direct
P O Box 640
Lancaster
LA1 3XD
Telephone: 01524 597 959
Email: complaints@premierlinedirect.co.uk
Any complaint about anything other than the sale or
administration of the policy (other than Commercial Legal
Protection cover) please contact:
Customer Satisfaction Manager
Allianz Insurance plc
57, Ladymead
Guildford
GU1 1DB
Telephone: 01483 552 438
Email: acccsm@allianz.co.uk
A complaint about Commercial Legal Protection (other than the
sale or administration of this cover) please contact:
Customer Relations Department
DASLegal Expenses Insurance Company Limited
DAS House
Quay Side
Temple Back
Bristol
BS1 6NH
Telephone number: 0117 934 0066
Email: customerrelations@das.co.uk